Sunday, March 18, 2012

I hate it when bloggers do this

So, yes, I took another hiatus. Several months worth of hiatus, actaully. Work, family life, and grad school (OMG, grad schoooooool!) ate up all of my free time and then I got lazy and fell out of the blogging habit. Whatever, I'm back!

Moving right along, let's talk about subscription services, AKA, my new kryptonite. I started out with Birchbox, then added MyGlam, and just barely signed up for Julep Maven. Yes, I'm aware that three beauty sample subscriptions every month is excessive, but what can I say, I like getting packages in the mail.

For anyone out there who doesn't know what Birchbox, MyGlam, and Julep Maven are, they're like crack for beauty junkies. In a nutshell, each sends you a box (or bag) full of samples from various beauty, nail, hair care, and skincare lines every month. Birchbox and MyGlam are $10/month each and pull samples from a wide variety of lines. Julep Maven is $20/month and deals exclusively in nail polish and nail care items. The extra $10 allows you a sneak peek at each month's box and the option to skip it if it doesn't float your boat, plus an option to switch your box to a different one if you'd prefer.

So, the good, bad, and ugly of each service as I've experienced it:

Birchbox

Birchbox is one of the older subscription services, and probably my favorite at the moment. You never know what you're going to get with Birchbox, and in the past I've scored some really amazing stuff (Beautyblender!) and some real crap (orange energy drink powder that went straight in the trash). Mostly the box breaks down into one item I love, 2-3 I'm intrigued by, and at least one I know right away won't be for me. This month's was a tube of product for curly hair, and my hair is straight.

Thankfully I have a friend with curls, otherwise it would already be halfway to the landfill.

The Good:
-I have yet to get a 100% dud box from Birchbox. Their samples are generally well chosen and I've purchased a number of full-sized ones from their shop.

-The shop! For every product you review out of your box each month you get 10 points. 100 points equals a $10 credit in the shop. It's not Sephora, but Birchbox's selection isn't bad at all, and they're always adding new items. I've scored $40 in credits already, which is 2/3 the cost of my subscription thus far.

The Bad:
-Too many samples! If I decide to unsubscribe from Birchbox it'll be because I simply can't keep up with the samples I already have. Especially when it comes to skincare I'm wary of new products because my skin is very, very sensitive, which means the samples tend to pile up in my
dedicated sample drawer. It's more my problem than theirs, but it is becoming an issue.

The Ugly:
Birchbox's shipping is terrible. Really terrible. Takes-three-weeks-and-is-rerouted-to-California (I live in Texas, and the boxes ship from New Jersey) terrible. People in the Midwest and on the East Coast always have their boxes at least a week before I get mine, which is just inexcuseable in my book. I understand why they skimp on shipping given that I'm only paying $10 and getting a lot in return, but it still bugs me.

MyGlam:

*sigh*

MyGlam started out really well, with a launch bag offering Urban Decay and several other really nice high-end brands. It's been all downhill from there, and (fair notiice) I'm on the verge of unsubscribing because I'm so underwhelmed by what they're offering.

The Good:
-I've liked at least one thing in every bag so far, which is a plus. One month it was a really cool glitter nail polish, another month it was some chocolate samples on a day when I really needed a sweet pick-me-up. This month I also got a $25 credit towawrds a $50 purchase at Dermstore that's making me happy.
-The makeup bags each month's samples arrive in have also been uniformly decent, and several have been nice enough to give as gifts to friends. I prefer them to the Birchbox cardboard box (what else?) that just gets thrown away.
-I've also had really positive customer service experiences with them the couple of times I've contacted their team.

The Bad:
Aside from at least one solid product per bag, the rest of the samples have been really underwhelming. Plus, you'd expect a subscription service shilled by a makeup vlogger (Michelle Phan) would include mostly cosmetic samples, which has absolutely not been the case. Offhand I don't think I received a single makeup item in the March bag. This seems to be a common complaint because the MyGlam team has apparently announced that April's bag will have more cosmetics (which is the only reason I'm keeping my subscription after the March debacle--see next section). To which I say: we'll see.

The Ugly:
OMG, the March bag.

A few weeks before each bag is shipped, the MyGlam Facebook account posts teaser photos (sometimes blurred, sometimes a super closeup that makes it impossible to see brand names or details) of that month's bag contents. It's fun to try to figure out what you'll get, and I enjoy the teasers. This month they posted a close up of a pink pleather-looking thing with a caption along the lines of, "We think you'll be really excited about this item!" I was...skeptical. I got excited about a Beautyblender spounge from Birchbox (see upcoming review) and the Naked2 launch from Urban Decay. Pink pleather? Not likely to increase my heartrate anytime soon.

So the bags shipped. MyGlam has faster shipping than Birchbox (could have something to do with the fact that they're coming from California and I'm in West Texas) but I was out of town for Spring Break so I didn't get my bag until most people had already had theirs for several days. Thank goodness too, because I was prepared to face my bag when I finally got home and had time to open it.

See, the pink pleather thing was a makeup brush holder containing a pink-handled ponytail brush. It stank. A lot.

Now, there were two issues with this item from the beginning that should have ensured it never reached production phase, much less distribution to members.
-First was the issue of giving a very cheap, very flimsy eye brush to a group of consumers savvy enough about cosmetics to be interested in MyGlam in the first place. If 90% of MyGlam subscribers do not already have a comprehensive eye brush collection I will make a public apology and, I don't know, eat one of my own eye brushes, but I'm pretty comfortable with the probability of my made-up statistic. To wit: we are not a group to be impressed by a cheap brush.
-Second was the smell. MyGlam claims it was glue and that only a small number of bags/brushes were affected, but that's not what the comments from their Facebook page and various beauty blogs and forums suggest. My own bag and brush smelled so strongly of chemicals that they went straight into the trash. To wit: quality control needed to step in and stop production and/or shipment of these things before they damaged the brand's reputation.

This incident alone wouldn't have immediately prompted me to consider cancellation if it hadn't come directly on the heels of a fairly big dust-up over tubes for one product being re-labeled with a sticker for something completely different and shipped out with February's bag. The two products were made by the same parent company and the tube was for something that had been discontinued (and did appear to be filled with the product on the sticker label) but bad PR inevitably followed when MyGlam wasn't immediately forthcoming about the label issue.

All of which is to say that it's pretty clear that MyGlam's team isn't as consumer and customer service savvy as they'd like to believe. Like I said, if next month's bag isn't full of cosmetic samples that actually ipress me I'll be cancelling. Life is too short, and my sample drawer is too small to waste time, money, and space on stuff from an unreliable source.

Julep Maven:

I feel a bit disingenous including Julep Maven with Birchbox and MyGlam simply because I've only received one box from them so far. Still, I really love what I've received (two nail polishes and a hand scrub) and really, really love the fact that I can see what I'm getting ahead of time and opt out if I don't want it.

Julep is different from the other subscriptions in that they ship their own products only. No samples from other brands from what I can tell, just nail polish and related products from Julep's in-house line. I love nail polish, and I've been intrigued by Julep colors for awhile now, but the price point for each bottle ($14 for 0.27 oz) was steep. Twenty dollars for a box containing at least two bottles of polish seemed like a good deal, particularly when paired with a 1 cent first-time subscriber promotion. Sold!

So, the colors. I've only tried "Kelly" so far (a slightly shimmery cool-toned pearl white) but the formula seems solid if a bit runny. It doesn't chip easily, and is both attractive and worth roughly $10 if I split the cost of the box subscription between it and the other color I received, Emma. There was also a hand scrub, so call it $6.50/item and it's a very good deal.

When you sign up for Julep you also take a little "style quiz" which categorizes you into one of five boxes. On the 20th of each month you get an e-mail with the contents of the next month's box, and the option to switch for a different one, keep yours, or suspend your service for a month.

Love.

Choice. Birchbox and MyGlam offer variety, but no choice. Julep Maven offers little variety, but plenty of choices. Switching up the routine is nice, isn't it?

I'll do an actual good/bad/ugly review once I've gone through a few months of service, but I will say now that I am in love with Julep's shipping. I signed up last Wednesday, and my first box was at my door by Saturday. Hold me, Julep Maven, I'm yours!

In Summary:

I'm back, hopefully better than ever, and excited to keep writing about cosmetics I love! Hooray!

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